Here's how you do it. I worked in Quality Assurance at Toyota. 

"We didn't realise this was going to be an extended problem, however because it appears to be a problem at the Bank end, we've contacted you as one of all accounts with a 28Degrees feed and to advise you that the only alternative is the CSV manual upload. Because of course you might not be familiar with this alternative".

If QBO doesn't do this, it is effectively hiding a known ongoing problem from everyone with a 28Degrees feed....... who have better things to do with their time than hunt down what is going on, and be lucky enough to find a reference to CSV upload buried in a long Support conversation.