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Hi julie30,
We haven't heard any reported issue about exporting payroll journal of a finalise pay run. Let me show you on how to manual export the payroll journal in QuickBooks Online.
This is how it looks like when a pay run is not exported yet.
To manually export the payroll journal of a finalise pay run, follow these steps.
- Go to Employees tab and then select Pay Runs.
- Open the pay run.
- Select Export to QuickBooks.
You can open the exported payroll journal by clicking on the magnifying or search icon located on the upper right corner.
Hope this helps! Feel free to reply on this thread if you have any other questions.