Hi account-grey-gre,

Let me help you check the unexpected behavior encountered in QuickBooks Online  so you can get back to running your business.

Have you tried using a private browser? If not, I recommend using that first. The private browser/incognito window does not save your browsing history making it a good place to check for website data issues.

To isolate unexpected behaviors, let's start by using an incognito/private browser. Here's how:

Google Chrome: press Ctrl + Shift + N

Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N

Then, let's access QBO once more. If it went through fine using a private browser, I'd recommend clearing your browser's cache.

Let me know how it went! You can drop a comment below and I'll be sure to respond to you.