Hi @ann.lund,

This would happen if you manually generated a pay run, and didn't use the hours listed in your timesheets.

I'd suggest importing your timesheets when you do a pay run so your employee's hours are accurate. This option is available at the start of the pay run.

You may find this list of articles helpful: Payroll for QuickBooks Online.

Reply with a comment below if you have any other questions.