Hi jodie-frank,

Thank you for reaching out with this.

What did you mean by unable to open and complete journals?

I believe with these types of issues, it would be best if you reached out to our customer support team who can guide you through this.

Use the following link here (phone and live chat) - https://help.quickbooks.intuit.com/en_AU/contact

Also remember, you can always organise a Call-Me-Back within the product by going to HELP and one of our agents can reach out to you when you have the free time!

Kristian.