Hi Samantha,

Is this issue occurring on the mobile app or on the desktop browser? If you're on the mobile app, try uninstalling and reinstalling the app to see if it persists. If you're on the desktop browser, try clearing your browser's cache and restarting the browser, and then try saving again.

If you're still experiencing the issue, get in touch with our Support Team so we can do some further troubleshooting.

Bonny