Hi Colleen,

I'm in exactly the same position as you and have been having to import CVS reports from my Co-op Bank account manually. It takes time and has to been done in a certain way otherwise you muck up the import.

I think it is AWFUL to be fobbed off with this answer from Kudos! 

We are paying a fair chunk of money to have this as part of our package and I think we SHOULD be given money off our monthly fee whilst they sort it. 

It could be months before they connect us up. It is really poor service from such a big company with NO indication of when it may be fixed. I was advised to change bank accounts!

Get your act together QuickBooks!