Hi Becky

I feel that we should not have to pay the full monthly fee whilst you are sorting this banking issue out.

My bank assure me they can do open banking so please get it sorted your end. I would also like to have a date for connection as this MUST NOT be allowed to go on and on.

Please pass this reply to those in charge. It is not acceptable to have this important element of your package not working.

Yours Deborah