I am also disappointed that the package I bought into is not working fully.

I am having to import CVS files regularly whilst the open banking issue QB has with Coop Bank is sorted.

I've been given no idea  of timescale AND no offer of a reduced fee from Intuit! This is really bad and will lose you heaps of customers. Tbh I am considering moving to another provider if it doesn't get sorted soon. The adverts make me laugh because you haven't freed up my time at all, you've made things very onerous.