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Thanks for joining this thread, @SC1234.
The Gear icon is used to access many features in your QuickBooks Online (QBO) account. I'd be glad to direct you to where you can find it.
Before proceeding, please know that the Gear icon is exclusively available in the QBO program. This button isn't available in the QuickBooks Desktop (QBDT).
If you're using the QBO program, you can see the Gear icon in the upper-right corner beside the initial letter of your name once you're logged in to your account. See this screenshot below for your reference:
However, if the issue persists, I suggest performing the steps through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If you're able to access the Gear icon using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
Additionally, feel free to save these resources that will help you with personalizing your QBO account to whatever you need to change:
You're always welcome to get back to me if you need further assistance with managing your QBO account. I’ll be more than happy to work with you again. Have a good one!