As usual, you did not read my first statement, as reflected in YOUR last statement. Once again, I do not use QuickBooks on line, I use QuickBooks  Desktop- a far superior program that QuickBooks on line refuses to acknowledge. 

In QuickBooks Desktop,  Email connection through Outlook, somebody in QuickBooks programing has errantly eliminated my ability to edit a default message with custom messaging that is necessary for my customer to receive. I confirmed with Microsoft that it is a QuickBooks error.  I used to edit my custom default message on every email that I sent to customers when asking them to pay using QuickBooks Payment Systems.  No longer is this allowed. I did speak with an agent who understands this complex issue, and worked out a compromise using a Gmail program as a proxy that DOES allow post editing of a default program message. However, it is defective as well--as it allows text editing only, and has no ability to enhance the text with color, font, size, underlining, or any of the options that I used to have. also defective is that the new Gmail workaround does not rile my sent email in the "Sent Folder" of either Outlook, nor Gmail. Read attached file for more details. It references two case numbers that relate to my concerns, and QuickBooks inability to solve several other problems as well. 1590412383, and 1590519780.

Even more disconcerting is that I have all this written up in a word document. Just now, I attempted to "Chose a file" to send that word document to you. Your system refused to attach that document. I would prefer to describe this to an upper level agent. Yet, so far, since Feb of 2022, no agent has been able to help me, yet several agents have said that they understand the predicaments that I have laid out completely, and that they agree it is a problem, and would accelerate the problem, and get back to me, personally, by phone. NOONE has done that. [phone number removed], James [last name removed]. Please call.