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farmhousecatering
Level 1

Changing the Status of Paid to Unpaid

A customer paid an invoice online with a credit card, not knowing someone had already mailed a check for payment.  They requested the card be refunded, so we did that.  But the invoice status still shows "paid" and I need to apply the check payment to the invoice but am unable to since the invoice is marked as paid.  How do I correct this without having to create a whole new invoice?

 

Thank you,

Kristy