I appreciate you joining the thread, @Agplus. I'd be delighted to share some insights and provide additional steps to help you get around this issue you’ve encountered when sending Purchase Order emails in QuickBooks Online.
First, an issue like this when you’re unable to receive emails occurs when we encounter a browser-related issue. We can fix this by running some basic troubleshooting steps.
I suggest performing the steps through a private window. It's the best place to check for browser-related issues while working with QuickBooks. To save you time, use either of these keyboard shortcuts:
- Google Chrome: Ctrl + Shift + N
- Safari 11 or newer: ⌘ + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
If it works fine, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.
If the issue persists, here are some possible reasons why your suppliers didn’t receive those emails, and I’ll be glad to provide solutions to fix this.
You may need to reset your email address if you recently imported data into a QBO company. Here’s how:
- Go to Settings ⚙.
- Under Your Company, select Account and settings.
- Select Company, then click the edit icon in the Contact info section.
- Review each email address and make changes as needed.
- Select Save, then Done.
Just in case solution 1 doesn’t apply, I’d recommend following solutions 2 and 3 in this article here: 3 solutions for you when customers aren't receiving your emails.
Get back to me here if you have further questions about sending emails in QBO. I'd be more than happy to answer it for you. Have a nice day.
