Let me help ensure your supplier can receive the purchase orders, @printfew.
To begin, let's review the email address entered in the purchase orders before resending it to your suppliers. To do this, simply open the transaction, check and make the necessary changes if needed.
For more info, you may utilize this article: Create and send purchase orders in QuickBooks Online.
If the issue persists after making sure that it's the correct email address, I recommend contacting our support team. This way, they can further investigate the root cause of your issue and find a fix.
Here's how:
- Sign in to your QuickBooks Online company.
- Click Help (?).
- In QB Assistant, enter the topic you need help with.
- Choose Contact Us to connect with a live support agent.
- Select Start a chat with a support expert. Live chat M-F, 8:00 AM to 10:00 PM and S-S, 8:00 AM to 8:00 PM, AEDT, or Call us. M-F, 8:30 AM to 6:30 PM, AEDT.
Additionally, you'll want to add an accepted purchase order to a transaction for your supplier. For detailed info, please refer to this link: Add purchase orders to expenses, bills, or cheques in QuickBooks Online.
Feel free to leave a comment below if you have other questions about managing sent purchase orders. I'll be around to help you. Keep safe and have a pleasant day!
