Hi Sambar281764, 

Thank you so much for raising this with us and sorry to hear about your experience. 

I have forwarded your feedback to our relevant team so we can continue on improving our product and service for you. 

PS. You can also send your feedback and product suggestion by going to the Gear Icon in QuickBooks then select Feedback. We have a product release every month and most of the enhancements come from the customer's feedback.

Thank you and please let us know if you require any additional assistance.