Hello there!
We appreciate your time getting in touch with the Community.
Given that you've completed the initial troubleshooting steps with Chat Support, I recommend contacting our Customer Support Team once more to request a callback instead. They can provide further assistance over the phone and guide you through another workaround.
To reach out to our Customer Support Team, please follow the steps below:
- Sign in to your QuickBooks Online company.
- Select Help (?).
- Choose either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you need further help, you can still Talk to a human.
- Search: Type a question, keyword, or topic for QuickBooks Online self-help content or select Contact Us, type a question, and Continue. Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
Please note that Live Chat has office hours from 6 AM to 6 PM PT on Mondays to Fridays.
Moreover, you can find additional insights and information to help you get familiar with some of the main features of QuickBooks Online: Get started with QuickBooks Online.
If you have any further questions about QuickBooks Online, please feel free to reach out. I'm here to help. Cheers!
