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Im having the exact same interface problem which is prohibiting cancellation. Apparently this is not a new issue which is very disappointing, will phone in my cancellation once lines open tomorrow.
Ive attempted the cancellation on multiple browsers, here are the results with console logs below:
Accessing the 'Accounts and Settings' container from these browsers works. In the 'Billing & Subscription' view, I can use 'Upgrade your Plan', 'View Billing History' & 'Switch to Annual Billing', but when i attempt to cancel using the 'Cancel Subscription' button, i'm treated to the following:
(Descending: Chrome, Edge & Firefox) All three briefly attempt to generate another layover container, then fail and return a blank view of the 'Accounts and Settings' container. Attempting to select the 'Billing & Subscription' view will return no activity. This behavior persists until the 'Accounts & Settings' container is closed and reopened.
Bonus Round!
I tried cancelling on iexplorer (a browser some companies restrict their users to), and couldn't even get to the 'Accounts and Settings' container. Instead i got this hilarious response:
