Hi there, GSDgrad.
I appreciate you joining this conversation. Allow me to chime in and help ensure this is taken care of for you.
If you already performed the steps shared by my colleagues in this thread and the issue persists, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Tick Contact Us, type a question and Continue.
- Choose a way to connect with us.
In case you need it, I'll add this article that tackles managing projects in QBO for further guidance: Set up and create projects in QuickBooks Online.
For more tips and other resources you can use in the future, I recommend visiting our website: Self-help articles.
Please post again or leave a comment in this thread if you have follow-up questions about projects or anything else QuickBooks. I'm always here to assist. Stay safe.
