I have spent hours trying to cancel my service this evening. This is the second time I've tried to do this in the past few months and I'm struggling to understand why this hasn't been resolved....

The ReactJS application has a very minor bug (attached) - which has not been fixed in two months! It looks like I'm perhaps not the only one who has had issues cancelling their service, and I imagine others have tried (and failed) in the past. 

You need to fix your application NOW. I am going to call in the morning to verbally cancel and hopefully get a refund over the past few months. The service did not change, the price went up, and - at least at first blush - it looks like there is a glitch that is not being fixed nearly fast enough (or intentionally ignored) that is prohibiting customers from canceling.