I appreciate the steps you've taken regarding the project issue, robert-ttproject.

I'll ensure you'll get the support you need to further assist you on this concern so you can get back on track. Here's how:

1. Go to this link: https://help.quickbooks.intuit.com/en_ZA/contact
2. Select your product.
3. Click on Search for something else.
4. Enter your issue in the Tell us more about your question: box.
5. Click on Search.
6. Then, Start a Message.

If you need help with other tasks in QuickBooks Online in the future, you can visit our QuickBooks Help page. We have available articles that you might want to check out. It gives detailed steps and an overview of the help that you need. 

Please know that the Community is always here to assist if you need help while doing a task on your account.