Welcome to the Community, @gog_za.
Let me share with you some insights into pulling up a Standard Bank account.
There is an ongoing investigation into this issue. Since you're having the same issue, it would be best to reach our support team. That way, you'll be added to the list of affected customers so you can receive live email updates about this issue.
They are available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM (Saturday).
Here's how to reach them:
- Go to the Help tab in the upper-right corner.
- Select the Assistant tab.
- Choose to Get help from a human.
- Click Chat with us.
Meanwhile, I'd recommend you check on how to manually upload transactions into QuickBooks Online as a workaround.
I'll be glad to assist you again if you have further questions in pulling up your standard bank account. Thank you.
