Thanks for joining in this thread, @FAB31. I'll make sure that this is taken care of immediately.
I understand that you have already tried contacting us. Since we need to take a look at your account, I'd recommend contacting us again. I'll show you how:
- In your QuickBooks Online company, go to the Help (?) menu.
- Enter your concern such as "Billing", then select Let's talk.
- Select Contact Us to connect with a live support agent, then choose a way to connect with us:
- Start a chat with a support expert. Just leave your number, and we’ll get back to you.
- Get a callback from the next available expert.
You can also message us outside of the product.
For future reference, read through this article: What happens to my QuickBooks Online data after I cancel?. It helps you learn about the life of your QuickBooks data after you cancel your subscription.
Feel free to message again if you still need help. I'll be right here for you.
