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Thank you for getting back to us, @inmanyoung.
As much as I want to cancel it for you but I don't have the tools here on my end. I suggest reaching out to our Customer Support. Their tools can get into your account in a secure environment, check where the charge is coming from, and help you cancel the account.
Here's how to reach them:
- Go to the Help icon to connect to a support agent.
- Click on the Contact Us button to email your concern.
- Provide an overview of this concern on the What can we help with? box.
- Tick on the Let's talk button.
- You'll now be provided options on how to reach the support.
Check this article for more information on how to contact the QuickBooks Online Customer Support team.
You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.