Hello there, @Gloriac.
There are two ways to cancel the service, you can either log in to your account and cancel it yourself or contact our Customer Care Team for assistance.
To cancel the service yourself, follow the steps below:
- Click the Gear Icon.
- Go to Account and Settings.
- Select the Billing and Subscription tab.
- The system will ask you to answer the exit survey question and click Continue.
- You will receive an email confirming your QuickBooks Online subscription is canceled.
Since you wish to get a refund after the cancelation of your QuickBooks, please contact support through the phone number on this article: Contact the QuickBooks Online Customer Support team
If you wonder what happens to your data after canceling your account, click here: What happens to my QuickBooks Online data after I cancel?
In case you change your mind in canceling the service, you can contact us right away to resubscribe.
Reach out to me if you have any other questions or concerns. Please know I’m always ready to answer them.
