Thanks for requesting an update about this banking issue, @ksim1,

Our Financial Data Team is still working to identify what's causing the issue with OCBC Bank account. 

In the meantime, you can upload the transactions manually to ensure the account is up-to-date. Download the data from your bank then map the transactions in the following supported formats or  file types:

• Comma-Separated Values (CSV). CSV files may require additional mapping. Please see this article to know more about the steps: How to import bank transactions using Excel CSV files?
• Quicken (QFX)
• QuickBooks Online (QBO)
• Microsoft Money (OFX)

Once the bank file is ready, start importing the file to your QuickBooks Online company. Follow these steps:

1. Click Banking from the left navigation panel.
2. Pick File Upload from the Update drop-down menu or Upload transactions manually if there isn’t any bank connected to QBO.
   
3. Select Browse and choose the file you downloaded.
   
4. Choose an account from the list, then Next.
5. Follow the on-screen instructions to map the fields.
6. Select the transactions to import.
7. Click Yes.
8. Hit Let’s go.

For the information and steps on importing these files, see this article: Manually upload transactions into QuickBooks Online.

Please note that the Bank Feed will download these transactions once the connection resumes to its normal order. To avoid duplicates, exclude them to keep your accounts accurate.

Here's how:

1. Go to the For Review tab.
2. Check the box next to each transaction you want to exclude.
3. Select the Batch action drop-down menu, and then select Exclude selected.

Excluded transactions are moved to the Excluded tab, and won’t be added to QuickBooks or downloaded again.

If you haven't contacted us to receive live updates about this issue, I recommend getting in touch with our Support Team. They can add your account and email to the notification list of affected users. Provide the investigation number INV-36471.

Here's how to contact Support:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. From there, select the Contact Us button and enter your concern in the description box.
   
   
3. Once done, select Chat or Email us option.

I'll be waiting for an update from you about this topic or if you have other questions about QuickBooks Banking. Click the Reply button below to notify me. I'll be more than happy to share additional insights and help at any time. Have a wonderful day!