I can see how difficult this has been where recurring transactions are not working, Zhishen.
We appreciate you for providing us with a screenshot to better isolate the issue. There are instances when the browser is full of commonly used page resources, which results in errors or odd behavior. Let's use a different or private browser to view your account. You can use either of these shortcut keys to access one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks. Also, an alternative way is to use other compatible browsers.
If the same thing happens, we can delete and recreate the template. Then, use it to create the transaction manually. For detailed steps, you can make use of this reference: Create templates for recurring transactions in QuickBooks Online.
If the problem persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:
- Sign in to your QuickBooks Online company.
- Proceed to the Help (?) menu.
- Click Contact Us.
- Enter your concern, then select Let's Talk.
- Choose Start a Chat or Get a Callback from the next available expert.
You can also visit this article for additional insights: Review your recurring transactions in QuickBooks Online.
I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. Take care always.
