This isn't the experience we want you to have, @KS354.
Upon checking, I've found out that there's an ongoing investigation where recurring transactions are not automatically created as scheduled.
I understand that this needs to be fixed as soon as possible. Rest assured that this has been raised with our product engineers.
In the meantime, you can delete and recreate the template. Then, use it to create the transaction manually. For detailed steps, you can make use of this reference: Create templates for recurring transactions in QuickBooks Online.
Afterward, I suggest contacting our Support Team to add your company details to the list of affected users. This way, you'll receive email updates on the status and be notified once it's been resolved.
Here's how:
- Sign in to your QuickBooks Online company.
- Proceed to the Help (?) menu.
- Click Contact Us.
- Enter your concern, then select Let's Talk.
- Choose Start a Chat or Get a Callback from the next available expert.
Regarding the Feedback feature that isn't working on your end, we can perform some troubleshooting steps to fix this.
There are instances when the browser is full of commonly used page resources, which results in errors or odd behavior. Let's use a different or private browser to view your account. You can use either of these shortcut keys to access one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
Then, click the Feedback option. Once it works, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks. Also, an alternative way is to use other compatible browsers.
Additionally, I've collected some write-ups you can check out to manage recurring transactions in QBO:
I appreciate your patience as we work through this. If you have any other concerns with recurring templates, please don't hesitate to drop a comment below. Keep safe!
