Hello there, sales284.

Are we able to follow the troubleshooting steps provided by my colleague above?

If you did but the issue still persists, I recommend reaching out to our Support Team. They have the right tools to conduct a further investigation while having remote screen sharing in a secure environment. They can also create a ticket if necessary.

You can use this link to reach them: https://quickbooks.intuit.com/learn-support/en-sg/contact.

You can also visit our Help Page for more related articles and topics that will help you manage your business while working in QuickBooks Online.

Let me know if you have other concerns or any questions about your transactions in QuickBooks. I'll make every effort to help you out. Keep safe!