We're receiving reports that other users are getting this error as well, asontgw
Our records show that we have an open investigation about the notification code that has expired. Our Engineering Team is still working with OCBC Bank to get a permanent fix for this unusual behavior.
While they are at it, let's perform the following workaround.
First, let's log in and access your account in a new incognito or private browser because it won't save cookies that will help load faster and seeing the latest info.
Here are the shortcut keys:
Google Chrome: press CTRL + Shift + N
Mozilla Firefox: press CTRL + Shift + P
Internet Explorer: press CTRL + Shift + P
Safari: press Command + Shift + N
Second, if you can successfully connect your bank, go back to your regular browser and clear the cache. Deleting your cache and history may clear up some room on your computer or mobile device. Switch to a different browser like Firefox, Internet Explorer, Google Chrome, or Safari is good alternative too.
However, if the issue persists, you can manually update your bank. You can follow the steps provided by my colleague @JoesemM above.
For additional insight in updating bank, you can check this article: How to manually update bank accounts.
And also, I would advise you to reach out to our QuickBooks Online Support.
This way our engineers can add your account information to the list of affected users and attach your case to the INV-36471. Any progress will be communicated via email.
To reach us, here's how:
- Click (?) Help at the upper right corner, then select Contact US on the pop-up.
- Enter a brief description of your concern, then hit Continue.
- Click Get a callback, then enter your contact information.
- Select Call me.
You can also go to this article: http://status.quickbooks.intuit.com/. You can sign up with that website so that you'll be up to date if there are ongoing issues and the statuses of any investigation. Simply click the Intuit Developer Group then click the Subscribes to Update button.
Let me know if you have additional concerns. I'm glad to help. Have a great day ahead.
