Thanks for choosing QuickBooks Online (QBO), iyakaremye. I'm here to help you seamlessly avail of our plan and share details about the error notification you encountered.
The error code 81901 indicates an issue with processing your subscription payment or the credit/debit card you're using. This factor includes:
- The card that you're using is out of date.
- Your card is invalid or not supported by the system.
- Your Financial institution (FI) declined the payment.
For reference, here are the accepted credit and debit cards in QuickBooks:
- MasterCard
- American Express
- Discover
- Visa
To fix this, I recommend using another payment method supported by QuickBooks while processing your subscription. If you're the primary admin of the company, you can also change/add it directly from the Intuit Account Manager page by logging in using your Intuit login credentials. Here's how:
- Log in to the Intuit Account Manager page.
- Pick the Payment methods menu and Add or Edit your payment information.
- Provide accurate and necessary details. Then, follow the on-screen process of updating or adding a payment method.
Furthermore, you may also contact your FI to confirm if they allow QuickBooks to charge your account.
In addition, you can also modify your payment method directly in your QBO account as a Primary user. To learn more about this and have more insights on handling this situation, please review this link: Fix subscription payment failed issues.
You may also use the Intuit Payment Wallet as your payment method in QuickBooks. It provides an easier way to pay your billing and subscription fees within QuickBooks products.
Please notify me by replying to this thread for more subscription and billing-related concerns. I'm always available to assist you. Take care.
