Dear jamespaul

Thanks for your elaborate feedback

There are no products and services marked as inactive

The products and services list is empty after purge

All the accounts used in Shopify mapping are appearing under Chart Of Accounts.

None of the accounts under Chart Of Account are marked with Inactive Status

I would be willing to grant access to the Quickbooks technical team and Shopify technical team to my QBO account to fix this problem

I hope I don't need to create a new QBO account using a different email address to make Shopify integration work again. I'm currently on the 70% off for 3 months promotion. I won't get this promotion if I create a new QBO account