Hi there, homiyar.

We do appreciate your time coming here for support.

The Community is a live forum where all users can use and chime in on. We're unable to check your account information here because we don't have the necessary tools.

I recommend contacting our Customer Care Team again to help you with the billing issue.

Here's how:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose Start a chat.

If you have the new QuickBooks Assistant help update, you can follow these steps:

1. In your QuickBooks Online account, go to the Help > Assistant.
2. Type Talk to a human and click the Contact Support Team button.
3. Select either Messaging or Callback.
4. Enter your question and click Let's talk.
5. Choose either Start a chat.

I'll be around if you have other concerns with your QuickBooks account. Please feel free to leave a reply below, and I'll get back to you as soon as possible. Take care!