Hi Annie W,

I wanted to make sure you'll get the right support for your QuickBooks account. At the moment you've posted your question in the QuickBooks Online Community. In Australia, QuickBooks Desktop accounts are called Reckon accounts. I'd recommend reaching out to the QuickBooks Desktop support team for Australian region through this link https://www.reckon.com/au/contact-us/ they're the best support that can provide more information about your query.

If you're using the QuickBooks Enterprise version, please reach out to the US support team through this link https://quickbooks.intuit.com/learn-support/en-us/contact.

Drop by again in the Community if you have further concerns about QuickBooks Online version.