I've got some troubleshooting steps to isolate this issue, @brendan-clarke-f.
The stored cache may cause unusual behavior in the QuickBooks app. It bugs down the performance. We can perform some troubleshooting steps to refresh data into its default state. This process plays the same role as clearing the cache from your web browser.
If you're using an iOS, follow the steps below:
- Go to Menu ☰ and tap Help & Feedback.
- Tap Refresh Data.
- Click Refresh to confirm.
Otherwise, refer to this instruction for Android:
- Go to Menu ☰, then select More Options ⋮.
- Tap Settings, and click Refresh Data.
- Tap YES to confirm.
If the issue persists, uninstall and reinstall the mobile app. It's to ensure you get the most recent version of the application.
Here's a website of our Help pages to guide you on managing transactions using the app: Mobile App Tutorials.
Drop a comment below if you have other concerns with receipts and expenses. I'm always here to help. Take care.
