Hello there, SuperStar777.

Thanks for letting us know the steps you’ve performed to rectify the issue. This gives us a clearer picture of what happened to the custom template (quote).

We’ll have to check the mapping of the template fields to identify the root cause. To accomplish this task, we’ll have to collect sensitive data to access your company.

The security of your information is our top priority. That’s why we’ll have to connect you to our QBO Care Team. They can perform in-depth troubleshooting steps in a secure space.

Our agents will make sure the fields on the quote are set up correctly, and multiple lines will show in the template.

I’m adding a link to get you acclimated to QBO features and processes. These self-help articles will guide you on how to perform each one. They’re grouped by topic, and you can view each one easily: Get started.

Keep in touch if you still need assistance when working in QuickBooks. I’m more than happy to lend a helping hand. Have a great week ahead.