well, this was a collosal waste of time. chat is useless, phone support is useless and the community page only resonds with confirmation of the issue or repeated misunderstanding of the issue, no answer whatsoever. Got quick knowledgable responses on the facebook pages, which confirmed the shortcomings. Rue the day I left xero, if it wasn't for the integration with my third party software I would be gone. I'll be lobbying them to integrate with other accounting programs so I don't have to deal with this anymore. I'm not a keyboard warrior normally but this really does suck.