Hi lowcool-

I am not quite clear on what you mean in regards to speaking to a rep from Firefox. Was this a member of our team using Firefox? To further address the issue of the Create Date within reports; as MirriamM suggested, I would recommend calling into our team for further advise and troubleshooting.

Here's how to contact the Customer Support Team:

1.     Click the Help icon on the top right.
2.     Click Contact Us button at the bottom.
3.     Enter a short description about your concern.
4.     Click on Let's talk.
5.     Choose the Get a callback method to be connected to support.

It might also be worth trying to access this column "Create Date" on Chrome. Try logging in on the Chrome browser and give it a go. 

Please reply here with any clarifications if you are unable to call. 

-Christine