Hi Jon, 

Thank you for bringing this to our attention. 

More details are needed to investigate this issue and we need it documented so our investigations team can work on it and correspond with the banking team to get this resolved. 

Could you kindly call 1800046038 please? One of our agents should be able to assist you and look into this for you or pass it on to our investigations team should this require an escalation. 

Thank you and have a lovely Monday!