Hi lawson1,

Welcome to QuickBooks Community!

Firstly, there are two ways to undo a payment received.

Did you manually receive the payment using the Receive Payment option from the Plus Icon on the top-right? If so, you will have to delete the payment. Here is how you do that:

1. Open the payment in QuickBooks.
2. On the bottom of the page, select More.
3. Select Delete.

If you added/matched the payment through the Bank Feed, you will have to Undo the payment. Here is how you do that:

1. Navigate to Banking.
2. Select the Reviewed tab.
3. Find the payment you added/matched, and then select Undo in the Actions column.

Let me know if this was helpful.

Bonny