Thanks for the quick reply, @useradele.

I appreciate you for following the troubleshooting steps implemented by my colleague above to resolve the pdf. 

Another troubleshooting is to make sure that you've selected the correct template on the invoice page if you have multiple templates. See the sample screenshots below for your reference. 

Once confirmed and still no progress, you have an option to import a template, then use it every time you create an invoice or quotes. For more details, check out this article: Import custom form styles for invoices or estimates.

If the issue persists, I'd recommend communicating with our Customer Care Team. They have tools to check your account and investigate the fundamental cause of the problem. 

Here's how: 

1. Go to the Help menu, then choose Contact Us.  
2. Enter your concern on the description field and hit Let's talk. 
3. Select Chat or Get a call. 

Other option: 

1. Click the Help menu, then type talk to a human in the search box. 
2. Tap Contact Support Team. 
3. Type your concern and hit No, I still need help.
4. Re-hit Contact Support Team, then choose Chat. 
5. Complete the required data and submit it. 

Ensure to call our support within business days to address your concern promptly. They are available Monday-Friday, 9: 00 AM to 5: 00 PM, GST. 

I've added some articles about adding rows or columns in invoices, customizing sales forms, and other related topics. 

• Add, customise, or remove logos on sales forms
• How to add custom fields to invoices
• Email or print multiple invoices and sales forms
• Sales Reports

Please let me know if you have any questions. I'm always here to help you out.