Yes, I have the steps you can perform to import your custom form styles from Word to the program, @1231 4571 9921 612H14. 

Based on your scenario, it looks like you haven't turned on the Import Style feature from the QuickBooks Labs. I'd first suggest enabling it so you can see the Import Style option in the New style drop-down. This way, you can import your custom form styles from Word to QuickBooks Online (QBO). You can refer to the first batch of steps provided by my peer above. Also, you can view the screenshot below for your visual reference. 

However, if the issue persists, it could be the browser's cache is full. You'll want to access your QBO account through a private browser. It's a great way to isolate the issue since it doesn't store data in the cache. If you're using Safari, press Command + Shift + N on your keyboard. For Mozilla Firefox or Microsoft Edge, press CTRL + Shift + P. Tap CTRL + Shift + N if you're using Google Chrome. 

Once signed in, go back to the Custom form styles page. If you're able to see the Import Style option, switch back to your default browser. Then, clear its cache. This will help us remove junk files to prevent unusual behavior on the browser. If the private browsing doesn't work, please use a different browser. 

As always, I recommend visiting this website: Importing Custom Form Styles Overview. It has in-depth information about designing the templates before importing them. You'll also get answers to commonly asked questions and fixing any import errors. 

I'll be right here to help if you need anything else. Enjoy the rest of your day, @1231 4571 9921 612H14.