Hi annyvonnebaker,

There are two things you can consider that will help you fix your bank and sales receipt issue. 

If you want to correct a payment or sales receipt that has been deposited. you can remove the payment or sales receipt from the deposit. Here's how:

1. Click the Gear icon.
2. Select Chart of Accounts.
3. Find the deposit account and in the action column, click Account History.
4. Find the deposit that has the wrong payment or sales receipt.
5. Note the deposit amount if it has a letter "R" in the Reconcile box.
6. Select the deposit, then Edit. This will give you the list of payments and sales receipts connected to the deposit.
7. Remove the check mark from the incorrect payment or sales receipt. This will remove the transactions from the deposit.
8. Click Save and close, then Yes to confirm your changes.

Once done, edit the payment or sales receipt.

1. Click the Gear icon.
2. Select Chart of Accounts.
3. Find the deposit account and in the action column, click Account History.
4. Select the deposit, then Edit.
5. Find the sales receipt or payment you unchecked.
6. In the Received From column, select the customer where the payment was received.
7. Make the correction.
8. Click Save and close, then Yes to confirm your changes.

Then, replace the payment or sales receipt in the deposit.

1. Click the Gear icon.
2. Select Chart of Accounts.
3. Find the deposit account and in the action column, click Account History.
4. Select the deposit, then Edit.
5. Select the corrected payment or sales receipts.
6. Click Save and close, then Yes to confirm your changes.
7. Make sure that the deposit balance is correct.
8. Click Save and Close.

You can also delete and recreate the sales receipt transactions by following the steps below. 

1. Click Sales on the left menu.
2. Locate and tick the box beside the Sales Receipt.
3. Under the Action column, click the drop-down arrow and select Delete.
4. Click Yes.

Once done, you can recreate your sales receipt.

I have included this article in case you have other questions about customers and income: Manage Customer And Income.

Reach out to us if you need anything else. I'd be happy to help.