I'll make sure that you'll be able to connect with us, AaronEME.
As much as I would love to add you to our notification list, the ability to pull up your account is done by our Customer Care Team. This way, we'll be able to protect your personal information.
If you encountered unusual behaviors when trying to contact our supports, you can perform some troubleshooting steps to fix this. Start by accessing your account using a private or incognito window. This process will help you determine if the accumulated cache and cookies are the ones causing the issue. Use these shortcut keys to open the window:
- Mozilla Firefox: Ctrl + Shift + P
- Google Chrome and Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Option + P
Once you're in, go to the Help icon to start a conversation with our representative. If it's now working well, you'll have to return to your main browser and clear the cache to get rid of the stored junk files. Using other supported browsers can also help fix the problem.
Alternatively, you use this link to contact us: https://quickbooks.intuit.com/learn-support/en-za/contact. Don't forget to check our support here to ensure that we address your concerns on time: How and when can I contact Support?
Lastly, here are some articles that will help you personalize your invoices in QBO:
Just add a comment below if you have any other questions about invoices. I'm always here and ready to assist.
