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Hello jriley1414!
Thanks for the reply. Allow me to help you with the sent invoices.
Customer snapshot is separate from the Sent Email section. When you click the Customers menu, make sure to select Customer Center. Then, click the customer's name and you'll see the Sent Email tab.
Please refer to this screenshot:
You'll want to update your QuickBooks Desktop to ensure that you have the latest features and fixes.
Comment again here if you need more help with this. Thanks!