We are a company delivering physical netball coaching sessions with 800 players coming for sessions every week. We have 4 terms per year so around 800 x 4 = 3200 sales and every sale can be multiple services and products. Customers pay by PayPal, Credit card and PayNow (Singapore) and bank transactions and sometimes combine different products and multiple players’ payments (siblings together for discounts, etc.) 

No functionality to send sales receipts for bank transactions.
QB has a sales receipt functionality which adds one or more transactions to QB. However, when a bank transaction comes in though the bank links, we like to send a sales receipt directly based on the transaction and combine several transactions into one sales receipt. QB lacks this functionality totally and there is a super complicated solution on YouTube which we are not going to use as QB should make our lives easier.

As this is a very simple functionality to build in QB, the question is why it is not available where competitors have this functionality built in. Is QB still upgrading their system or just leaving it as it is with no improvements anymore?