I realized/learned that QB changed their functionality in a way that made my Accountant (QBOA) credentials incompatible. The account I've been using for years is a US-based QBOA account, and apparently accounts from other regions are no longer compatible with each other. I had to create Singapore-based Accountant credentials. Now logging in with that Spore account, I have all the functionality I'm used to. Very disappointing that the various QBO regions no longer work together, though. Hope this helps.