Thanks for getting back to the thread, @benedict2. I appreciate the things you've done to fix the issue you encountered. Let me share additional information to get this resolved as soon as possible.
Since you've already deleted and downloaded the app again, I recommend contacting our Support Team. They can help you check further into the issue and provide a workaround that fits your situation. Also, please note our support hours so we can address your concerns on time.
Here's how:
- Go to the Help icon.
- Choose the Search tab and then Contact Us.
- Enter a brief description of your concern.
- Press Continue.
For more ways to reach out to us, refer to this article: How and when can I contact Support? This includes the support hours that you can take note of so we can address your concerns on time.
I've also added this article for reference: Enter and manage expenses in QuickBooks Online.
Please let me know again if you have any other concerns, especially with managing your expenses and receipts. Take care always!
