Thank you for sharing your concern with us, @LRS3. I'm here to help you fix the issue.
We can fix the issue in your mobile application for QuickBooks by performing the basic troubleshooting steps. A large amount of data and cache is most likely causing the QuickBooks Online app to malfunction unexpectedly and you unable to utilize some features. Doing this process helps refresh applications and eliminates common issues and ensures that your mobile app is updated to its latest version. Clearing the app's data can be done on the app or your phone settings.
Here's how to do it in the QuickBooks Online app:
For the IOS version:
- Go to the Menu icon and tap Help & Feedback.
- Select Refresh Data.
- If you get a prompt message “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
- Tap Refresh to confirm.
For Android:
- Go to the Menu icon, then tap More Options ⋮.
- Tap Settings then Refresh Data.
- Select YES to confirm.
You can also refresh the data on your Phone Settings, here's how:
- For Android - Go to your phone's settings, select Apps and choose the QuickBooks app from the list and select Storage. Then tap Clear data.
- For iOS - On your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
If the issue persists, you can try uninstalling and reinstalling the app, please refer to this article for the steps: How to download the QuickBooks Online mobile app.
For more information about QuickBooks App, you can refer to the following articles:
If you have any other concerns, let me know in the comment section. I'll be happy to help you. Have a good one!
