Thanks for joining this thread, pshelley.

The user type affects the processes you can perform in QBO. Let’s make sure you’re the admin of the account. This is to ensure you’ll be able to inactivate the account.

Here’s how:

1. Tap the Gear icon in the upper right to choose Manage users under Your Company.
2. From the list, navigate to the User Type section to check your role.
3. If you’re not the admin, update the permission level and set it to Company admin.

However, if you’re set as the admin, run the browser troubleshooting. This is the initial action performed whenever you experience unusual behavior in the program.

To begin, log in to QBO via incognito mode or private browsing and activate the account from there. This is to rule out the possibility of a webpage issue.

Here’s how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If you’re able to activate the account, shift back to your regular browser to clear the cache. The process will help the browser to fetch the latest version of the webpage and a faster browsing experience.

If you continue to get the same result, use a supported browser. Click here to the list.

Here’s a guide to help you in the future. It outlines the complete instructions on how to manage your account in the chart of accounts.

• Delete an account on your chart of accounts in QuickBooks Online

Stay in touch if you need still help with QuickBooks. I’ll get back to assist further. Have a good one.