No, I'm saying that the status in the Status column of the Invoices page does not properly change to Viewed. Upon the initial sending of the invoice, the status will change from Sent to Viewed once the invoice email is opened. However, in the event that an invoice needs to be re-sent, the status goes to Sent, but remains as Sent even after the invoice email has been opened. This is a bug in this version of QBO that I've noticed for quite some time.

Is there is a way to request this gets fixed? I am used to the US version of QBO which allows requests for fixes, but I do not see this option in the Singapore/SEA version of QBO.

While on the topic of tracking invoices, I've also noticed that QBO does not properly reflect who has opened an invoice email - it always shows the client's name as having opened it, but that is not always the case. Every invoice we send, we bcc the company owner. If the owner opens the email and invoice, then QBO shows the client opened the invoice. So there are times when the status changes to Viewed, and the invoice shows the client opened it, but in reality, they did not. The best fix for this would be for the activity detail within the invoice to show the email address of the person who opened it, not just show the client name as the invoice opener.

Again, if there is a way to request fixes for both of these bugs, I would greatly appreciate it! Thanks!